After you complete the order process and have sent payment,
the order appears in our delivery queue. Our delivery team will then log into
the appropriate game and contact the character specified on the order form. If
our delivery team is unable to make contact, an e-mail will be sent to the
contact address provided. You may reply to this e-mail or log onto our live
chat to verify the status of your delivery.
topIf you have placed an order and have been waiting in game
for more than 30 minutes, first check your contact email to see if we have
tried to locate you. If no email is in your inbox, feel free to log onto our
live chat window and speak with one of our customer service representatives to
confirm everything is alright with your order.
Delivery of the items will
be delayed if:
1)Your E-check is still not cleared yet. It can take up to a
4 business day for the funds to be cleared. Delivery will be made after
payment has cleared.
2)Insufficient or wrong information is provided. For
example, you did not include your in-game character name or you gave the wrong
name. Delivery can only be made until the right information is given.
It is
important that you provide us with a valid email for us to contact you.
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Please rest assured that if we have stopped communicating
with you, it is due to disconnection of internet. And it is impossible for us
to contact you or meet you until the connection was resumed. To help you,
there is an indicator on our website that will let you know if we are online
or not. Simply contact us again when we are back
online.
If we are online, YES! If we are not online and it is very
critical for you to get instant delivery, please contact us first before
making your payment. This is to ensure that we can deliver the item when you
want it.
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