2. Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
top
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game
top.
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
top
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
top
The promotional products cannot be combined with any other offer such like Bonus Dollar and coupon.
Review the contents of your shopping cart. The coupon would be useless for this purchase if there are promotional products in your shopping cart.
top
We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available through both services.
top
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
top A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Western Union, Money Gram or Money bookers account and then delivery can take place immediately thereafter.
topCredit Cards and Debit Cards
If the Debit or Checking card has a holographic logo on it,
they are generally accepted. Currently we accept Visa, Master Card, Discover,
American Express.
top
We do offer the option to pay using a credit card outside of
Paypal. To place an order with a credit card is easy and simple. Proceed
through the order process as normal, and once you are forwarded to Paypal you
will be presented with an option to pay with your Paypal account or an
independent credit card.
top
Credit cards can be denied for several reasons. The most
common reason is that the bank processing the card does not permit online
transactions for security reasons. You may contact your bank to enable your
card to be eligible for online transactions. Another reason is that a piece of
information may not match when the payment solution checks the verification of
the card. In this instance contacting the credit card solution to determine
why the card was not allowed to pass is the quickest way to solve the problem.
Credit cards from all countries may not be accepted and your country must be
located in their permitted list in order to use the credit card merchant
account service.
If you have previously entered your credit card when
attempting to open a Paypal account, they will not accept the card unless it
is used through the original Paypal account. The card cannot be used
independently through Paypal outside of the account for security reasons.
top
After you complete the order process and have sent payment,
the order appears in our delivery queue. Our delivery team will then log into
the appropriate game and contact the character specified on the order form. If
our delivery team is unable to make contact, an e-mail will be sent to the
contact address provided. You may reply to this e-mail or log onto our live
chat to verify the status of your delivery.
top
When you place the order on our website, you can choose the
delivery time you want. And we will contact with you in the game if everything
is ok.
top
If you have placed an order and have been waiting in game
for more than 30 minutes, first check your contact email to see if we have
tried to locate you. If no email is in your inbox, feel free to log onto our
live chat window and speak with one of our customer service representatives to
confirm everything is alright with your order.
Delivery of the items will
be delayed if:
1)Your E-check is still not cleared yet. It can take up to a
4 business day for the funds to be cleared. Delivery will be made after
payment has cleared.
2)Insufficient or wrong information is provided. For
example, you did not include your in-game character name or you gave the wrong
name. Delivery can only be made until the right information is given.
It is
important that you provide us with a valid email for us to contact you.
top
Please rest assured that if we have stopped communicating
with you, it is due to disconnection of internet. And it is impossible for us
to contact you or meet you until the connection was resumed. To help you,
there is an indicator on our website that will let you know if we are online
or not. Simply contact us again when we are back
online.
5.It's really important. Can you deliver right
now?
If we are online, YES! If we are not online and it is very
critical for you to get instant delivery, please contact us first before
making your payment. This is to ensure that we can deliver the item when you
want it.
top
Yes! In addition to PayPal you may also pay with your credit
cards, or you can send us your payment via Western Union. Either payment
solution will result in a speedy delivery. If you are in a hurry and are
unable to pay with PayPal , Visa or MasterCard, we highly recommend you use
Western Union for faster service. If you pay through Western union, you will
get 5% extra gold as bonus.
top
E-check? Processing takes up to a 4 business day wait until
the funds have cleared.
Paypal account balance? Processing is instantaneous
and delivery can be made anytime after we receive the payment in our
account.
After you have sent your payment information, Paypal will inform
us regarding your payment by forwarding a receipt to us. We will contact you
to arrange for delivery once we have verified all your details.
top
There are no fees incurred while sending money through
Paypal. However, the fees for receiving Paypal payments can vary depending on
the type of account you possess. If you have a ’personal’ account, the charge
to receive money is 30 cents per transaction. If you have upgraded to a
premier account, the fee is 2.9% plus 30 cents of the transaction, provided
your account originates from the United States. Outside the United States, the
fee for receiving money from a premier account is 3.9% plus 30 cents. If you
receive over 1000 dollars over a 3 month period, you are eligible to attain
paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2%
for premier (U.S) and 3.2% for premier (international). Once you upgrade your
account to premier status, you cannot downgrade the account back to personal.
top
We will assign 2 or 3 professional levelers to level your
character during the power leveling process and the levelers will level your
character exactly under your wish. Our levelers have extensive knowledge of
your game’s world and know the best areas & quests to level your character
as fast as possible.
top
We will start to level your account in 30 min after you
complete payment.
top
As soon as we finish your leveling order, we will inform you
trough email. And we suggest changing your password upon receiving the
account.
top
You can track your order anytime by using Live Help or
email.
top
Of course, you can. If you would like to play your character
at anytime during the power leveling process, please contact our Live Help, so
we will cease your order until you tell us to continue. We hope you that not
to change the password at anytime during the power leveling process, otherwise
we can't login in the game.
top
We will not socialize during the power leveling process. The
chat will be muted and we will not respond to your friends, or anyone else
within the game.
top
We will change password in order to keep your account safe.
We will send the new password to you via email after your powerleveling order
is done. You can contact us on live help when you are going to use your
account and our representative will tell you the new password.
top
